Customer Support Executive

About Craft & GloryCraft & Glory is a premium and rapidly growing D2C brand committed to delivering exceptional handcrafted products and customer experiences. As we continue to expand, we are looking for a dedicated and customer-focused Customer Support Executive to join our growing team. The ideal candidate should possess strong communication skills, a solution-oriented mindset, and prior experience in handling customer interactions within an E-commerce or D2C environment. This role offers an excellent opportunity to work closely with customers and contribute directly to brand loyalty and customer satisfaction. Key ResponsibilitiesManage customer interactions across multiple channels, including Calls, Emails, Live Chat, WhatsApp, and Social Media platforms. Provide accurate, timely, and professional assistance regarding products, orders, shipping, returns, exchanges, and company policies. Handle customer concerns, complaints, and escalations with empathy and professionalism. Maintain ...