Job Description
Job Description
Ensure prompt and professional handling of customer queries, complaints, and service requests.
Maintain the Minimum Response Time (MRT) at the lowest possible level to ensure excellent customer experience.
Coordinate timely sample collection, sample pick-up, and vial delivery with field staff and logistics teams.
Ensure accurate and timely completion of all report-related activities, including report dispatch, corrections, and customer communication.
Follow up with clients for outstanding payments and ensure timely collections.
Coordinate with the Finance team to resolve billing discrepancies and collection-related issues.
Review and monitor
Role: Customer Support Executive
KRA:
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