Job Description
Key Responsibilities
- Handle inbound international voice calls from customers
- Communicate clearly, confidently, and professionally with global clients
- Understand customer concerns and provide accurate resolutions
- Adhere to defined process guidelines, quality standards, and compliance policies
- Maintain accurate documentation of customer interactions
- Meet performance metrics related to quality, productivity, and customer satisfaction
- Coordinate with internal teams when required to resolve customer issues
Skills Required
crm software, Problem Solving, Data Entry, Time Management, Customer Service
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