Job Description
Technical Support
- Provide timely and effective technical support to customers.
- Troubleshoot and resolve issues related to hardware, software, operating systems, and networking.
- Install and implement new software programs and system updates.
- Perform operating system and hardware upgrades as required.
- Execute data backup processes and support data recovery when necessary.
Problem Solving & Root Cause Analysis
- Analyze reported technical problems and identify root causes.
- Implement appropriate corrective actions to ensure quick resolution and minimal downtime.
Customer Communication & Support
- Proactively keep customers informed about issue status and resolution progress.
- Maintain a professional, courteous, and customer-centric approach during all interactions.
Product Knowledge & Continuous Learning
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