Job Description

Description

/Preferred Qualifications
  • Represents the company to the customer and assumes accountability for customer satisfaction with service.
  • Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment for customers.
  • Assures operational quality of system equipment.
  • Coordinates actions with customers to minimize down time.
  • Provides assistance to Installation engineers in resolving problems.
  • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
  • Ensures equipment enhances customer production.
  • Repairs and updates equipment at customer facility.
  • Prepares fields service reports on customer support activity and provides documentation on re-occurring problems.
  • Contribute to the Capturing, Re-use,
  • Collaboration, and Improvement of knowledge using...

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