Customer Support Engineer (LATAM)

LightMetrics Technologies Pvt. Ltd | Full time

We are seeking a skilled Product Support Engineer to join our support team and assist customers by resolving technical issues through ticket-based support. The ideal candidate will have strong technical skills, problem-solving abilities, excellent communication skills, and a passion for delivering exceptional customer service. You will diagnose, troubleshoot, and resolve software, hardware, and product/process-related issues while ensuring timely and accurate responses to customer inquiries.

Requirements

Education & Experience:

· Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).

· 8+ years of experience in technical support, helpdesk, or IT support roles.

· Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow, Jira ServiceDesk).

· Fluent in English, Spanish, Brazilian Portuguese, and ideally additional languages.

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