Customer Support Engineer

Your role and responsibilities

This role provides extensive technical exposure to IBM Server and Storage support for IBM clients in Eastern India. The Customer Support Engineer will visit client data centers, troubleshoot and resolve server and storage-related issues, and ensure smooth functionality. The position offers valuable opportunities for skill development in troubleshooting, problem determination, and resolution.

Beyond technical expertise, the candidate must possess strong customer-handling, relationship management, and interpersonal skills, contributing to overall customer satisfaction and business growth.

Roles & Responsibilities:

• Provide on-site support for IBM Server and Storage systems across client data centers.
• Troubleshoot, diagnose, and resolve hardware and software issues related to storage and server environments.
• Follow action plans set by L2/L3 support teams for complex problem reso...