Job Description

Location: Remote

Working Hours: As per shift schedule

Responsibilities:

  • Providing Technical support on Email Authentication protocols, DMARC, SPF, DKIM, MTA-STS, TLS-RPT, BIMI and acting as a subject matter expert
  • Providing pre and post-sales technical support to customers.
  • Performing product demonstrations and presentations to prospective customers/partners.
  • Answering product-related queries in a timely manner.
  • Providing Support to clients
  • Evaluating customers needs to suggest upgrades or additional features.
  • Engaging directly with sales and account teams to support pre-sales activities.
  • Maintaining customer relationships and ensuring customer satisfaction.
  • Ensuring deliverables arrive on time and in good condition.
  • Developing excellent working relationships with partner organizations to ensure effective collaboration in responding to cu...

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