Customer Support Engineer (FSE)

Key Responsibilities and Qualifications

• To install, perform preventive maintenance & troubleshooting at customer site.
• Must have at least 3-5 years experience for Etch/ Clean/ Deposition equipment.

Responsibilities:

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems.
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions.
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or elevate for assistance and prompt resolution. When necessary, replace defective units, comp...