Customer Support Engineer (f/m/d)

Description

Our established team in Dresden are recruiting for a Customer Support Engineer to support with current and future installed tools at customer sites.

Your responsibilities:

• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.

• Representing the company to the customer and accountability for customer satisfaction with service.

• Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.

• Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.

About you:

• Certified engineer (Bachelor or Master) or degree from advanced technical school or...