Job Description

Description

/Preferred Qualifications

We are looking for a brilliant CUSTOMER SUPPORT ENGINEER based close to Dublin, Ireland. Applicants should possess a relevant level 7/8 degree qualification and experience. We will consider new graduates provided they demonstrate a strong hands-on aptitude and a desire to succeed.

Responsibilities

Major Responsibilities include:

  • Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
  • Representing the company to the customer and accountability for customer satisfaction with service
  • Coordinating actions with customers to minimize down time.
  • Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
  • Interface with technical support, head quarter engineering and manufactur...

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