Job Description
About the team:
In addition to building the best analytics platform, we want to ensure that Analysts and Data Scientists successfully use Mode and ThoughtSpot. We aim to do this not only by building software but also by providing the support and resources analysts need to make an impact. We don't just troubleshoot product questions or resolve bugs—we help customers solve analytical problems. We pride ourselves on being able to find solutions to unconventional requests.
About the Opportunity:
As a Customer Support Engineer, you'll handle complex customer escalations, take ownership of issues from start to resolution, and provide in-depth technical support to Mode & ThoughtSpot customers. If you're a customer champion with a passion for solving challenging problems, collaborating on strategic initiatives, and enhancing the customer experience - you'll bring tremendous value to our customers and team!
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