Customer Support Coordinator

Job Summary: The Call Buster is a key frontline role responsible for taking and resolving customer calls during US support hours but subject to rotational. This position requires strong problem-solving abilities, excellent customer service skills, and proficiency in using Zendesk to document and address issues effectively.

Key Responsibilities:

• Call Handling: Serve as the first point of contact for customers, addressing inquiries, complaints, and issues. Engage customers professionally and keep them informed while resolving their concerns. Escalate to the right support team according to the priority of the issue.
• Issue Diagnosis: Ask relevant and detailed questions to drill down and identify the root cause of customer issues and address the ticket to the relevant support team. Provide appropriate solutions or escalate complex issues as needed.
• Zendesk Operations: Utilize Zendesk for tracking, documenting, and resolving customer cases efficie...