Customer Support Consultant

Core Responsibilities

• Deliver professional and empathetic customer support
• Answer customer enquiries within a timely and accurate manner
• Understand client's needs, build rapport, and foster a positive customer relationship
• Communicating issues to various departments
• Create and manage customer orders, service call outs and warranty claims
• Inform and educate customers on our products and services
• Provide thorough solutions to customer issues
• Capture and process customer interaction information
• Set clear time frames and expectations on when responses will be received & followed up
• Attend training, maintaining up to date and relevant knowledge on products, services, and policies
• Provide a wide range of support to other team members and departments
• Ad-hoc duties as manager requires

Key Challenges for the Role

• Working within a hig...