Customer Support Co-ordinator

Customer Support Co-Ordinator

Due to internal progression, Ainscough Crane Hire are looking for a Customer Support Co-Ordinator to join our team in Standish.

As a Customer Support Co-Ordinator, you will support the wider business by building strong relationships with both internal and external customers. Working as part of the Customer Support Centre, you will act as the first point of contact for all customer enquiries, offering solutions and delivering an exceptional customer experience.

You will provide customers with a clear, informative and efficient service, ensuring timely follow-up on enquiries, progressing them through to conclusion and identifying opportunities to provide additional services. The role involves scheduling site visits, ensuring all administration is completed accurately, and working to agreed KPIs, SLAs and sales targets while maintaining high service standards.

Benefits for ...