Job Description

Hiring for a Customer Support role!

Salary: INR 3,60,000 - 7,00,000 / year (based on experience)

Responsibilities

  • Respond to customer inquiries regarding products, orders, returns, and services
  • Resolve customer complaints with empathy and efficiency
  • Maintain a high level of product knowledge to assist customers accurately
  • Escalate complex issues to the appropriate departments when necessary
  • Document customer interactions and feedback in the CRM system
  • Collaborate with internal teams (sales, logistics, warehouse) to ensure customer satisfaction
  • Stay updated on company policies, promotions, and product changes
  • Prepare and share operational reports with internal stakeholders and clients, offering insights and recommendations
  • Ensure accurate documentation and strict adherence to client-specific guidelines and compliance standards
  • Identify and drive pr...

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