Customer Support (Certified Portuguese) (Madrid)

Learning Consultant

We are seeking a passionate Learning Consultant with strong customer service skills and fluency in Spanish, Portuguese, and advanced English. The role will support clients' language learning journeys and ensure high satisfaction.

Responsibilities

• Manage relationships with clients and learners taking goFLUENT lessons/training.
• Resolve customer complaints and address concerns.
• Call clients to follow up on training progress.
• Conduct demo calls.
• Assist Account Managers/Sales as directed by the LC Manager.
• Reach KPIs discussed with the LC Manager.

Qualifications

• Fluency in Portuguese and Spanish, advanced spoken and written English.
• University degree in Language Studies, Translator/Interpreter, or related field.
• Strong empathy, problem-solving, teamwork, adaptability, and effective communication skills.
• Proactive, responsible, discipline...