Job Description
Elevate customer experience as the Service Manager for SaskTel's Customer Support Centre in Regina or Saskatoon. Lead a dedicated team to ensure exceptional service delivery and operational excellence.
SaskTel is seeking a mid-level Service Manager to oversee its Customer Support Centre. In this full-time role, you will manage staffing, support training initiatives, and promote a culture of service excellence. Your expertise in SaskTel's technologies, alongside your leadership skills, will be crucial in meeting the service delivery targets and facilitating effective customer support across voice and data services.
Key Responsibilities:
• Ensure high customer service standards in the support centre
• Manage staff training and development programs
• Oversee incident management and service level commitments
• Monitor administrative functions and budget needs
• Foster strong customer and union relationships
Requirements:
• University degree or diploma in relevant...
SaskTel is seeking a mid-level Service Manager to oversee its Customer Support Centre. In this full-time role, you will manage staffing, support training initiatives, and promote a culture of service excellence. Your expertise in SaskTel's technologies, alongside your leadership skills, will be crucial in meeting the service delivery targets and facilitating effective customer support across voice and data services.
Key Responsibilities:
• Ensure high customer service standards in the support centre
• Manage staff training and development programs
• Oversee incident management and service level commitments
• Monitor administrative functions and budget needs
• Foster strong customer and union relationships
Requirements:
• University degree or diploma in relevant...
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