Job Description

Description

:

Shift, Hours & Compensation (Important)

  • 24/7 operation – this centre never closes
  • This is a full time position for 6 months- could extend
  • This is not a Monday–Friday role, shifts could be on weekend or overnight as needed.
  • Rotating 5x2 schedule (days off vary and are not guaranteed on weekends)
  • Typical shifts:5:00AM -1:00PM PST7:00AM – 3:00PMPST
  • Includes evenings, overnights, weekends, and holidays

    • Compensation:

  • Full-Time: $24.00/hour (37.5 hours per week)

    • Top Responsibilities (What You’ll Do)

  • Answer and manage incoming calls using Genesys, assessing needs and routing accurately
  • Provide professional, first-point-of-contact support to customers and internal teams
  • Create and document service cases in Salesforce for follow-up and resolution
  • Triage customer chats and connect inquiries to the correct teams
  • Monitor shared inboxes and respond to after...

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