Job Description
Job Title
Customer Support
External Job Title: Customer Advocate - Travel &Expense
Position type: Hybrid-permanent
Location: Bogotá
Job ID: R33557
Job family: Customer Support
About Your Business Area/Department
As part of the Customer Care Center (CCC), the Customer Advocate – Travel & Expense provides functional and technical support to Cytric Travel and Cytric Expense customers.
Summary Of The Role
The role includes analyzing, diagnosing, and resolving incidents that range from simple queries to more complex technical issues involving both applications and underlying components.
The advocate follows standard operating procedures, collaborates with internal teams, handles escalations and prioritization requests, monitors case progress, and ensures timely communication with customers according to agreed SLAs.
The position contributes to continuous service quality improvement, supports documentation updates, and ensures both Travel and Expense functi...
Customer Support
External Job Title: Customer Advocate - Travel &Expense
Position type: Hybrid-permanent
Location: Bogotá
Job ID: R33557
Job family: Customer Support
About Your Business Area/Department
As part of the Customer Care Center (CCC), the Customer Advocate – Travel & Expense provides functional and technical support to Cytric Travel and Cytric Expense customers.
Summary Of The Role
The role includes analyzing, diagnosing, and resolving incidents that range from simple queries to more complex technical issues involving both applications and underlying components.
The advocate follows standard operating procedures, collaborates with internal teams, handles escalations and prioritization requests, monitors case progress, and ensures timely communication with customers according to agreed SLAs.
The position contributes to continuous service quality improvement, supports documentation updates, and ensures both Travel and Expense functi...
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