Job Description
Role Responsibilities:
- Respond to inbound and outbound customer queries
- Resolve product or service-related complaints effectively
- Pitch company products and services persuasively
- Operate in rotational shifts with strong communication skills
Key Deliverables:
- Maintain high call quality and customer satisfaction scores
- Achieve conversion targets through outbound efforts
- Ensure accurate documentation of customer interactions
- Support service excellence in a fast-paced BPO environment
Skills Required
Voice Process, Customer Support, Telesales, Inbound Customer Service, Outbound Sales
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