Job Description

Swipe is a billing and payments app for 2M+ SMEs in India which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods.

What You Will Do

  • Provide exceptional customer support through our chat support intercom and on calls.
  • Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
  • Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
  • Collaborate with the technical team to escalate and resolve complex customer issues.
  • Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.
  • Develop and...

Ready to Apply?

Take the next step in your AI career. Submit your application to Swipe (YC S21) today.

Submit Application