Customer Support Associate

**Position**:
Customer Support Associate
**What You'll Be Doing**:
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
- Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Backlog management.
- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc.).
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Provide first point of escalation after initial set of expedites, complete bond requests from Inside Sales, own the...