Customer Support Associate (Polish speaker)

Convera is seeking a Polish speaking Customer Support Associate to join our Peterborough office. In this role, you will provide internal support to the sales/operations group and may act as a liaison to clients. Main responsibilities include handling the administration of client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions. The individual will be required to have a thorough understanding of the transaction process, risk management rules and policies, and other industry-specific policies and procedures to support essential responsibilities.

You will be responsible for:

1. Handling incoming telephone calls and emails from both internal and external customers regarding pre and post-payment queries, in accordance with agreed SLAs and quality standards.
2. Ensuring that all relevant information is input accurately and completely into SFDC and is ...