Customer Support Associate

Overview

KwikCare is seeking a Customer Support Associate who will serve as the main point of contact for both insurers and members. You’ll play a key role in providing prompt, empathetic, and solution-oriented assistance—ensuring every client receives the high-quality service KwikCare is known for.

Key Responsibilities

• Handle inbound and outbound communications from members and insurers via phone, email, and chat.
• Accurate handling of enrollment information of members.
• Coordinate with internal teams to resolve member and insurer concerns efficiently.
• Maintain detailed and accurate records of all client interactions.
• Uphold service standards and ensure client satisfaction through professionalism and care.

Qualifications

• Diploma in any field.
• Minimum of 1 year experience in customer service (insurance enrollment or healthcare background preferred).
• Excellent communicatio...