Customer Support Associate

Here’s the difference you’ll make You will deliver responsive, accurate, and customer-focused support for 2GO Travel and Express services within the logistics and travel industry. The role ensures efficient handling of customer inquiries, complaints, and service requests across multiple channels, contributing to customer satisfaction, operational efficiency, and brand loyalty. The associate serves as a key touchpoint between customers and the company, supporting ticketing, cargo, shipment tracking, booking modifications, and service recovery processes, while upholding 2GO’s standards of excellence and commitment to a smooth, reliable customer experience.

What You’ll Do

• Answer incoming calls, emails, and chats to address inquiries related to travel bookings, cargo shipments, and service information.
• Assist customers in creating, modifying, or canceling travel bookings and cargo shipments accurately in the system.
• Offer ...