Job Description

Job description

Job Summary :

We are looking for a motivated and detail-oriented Customer Support Associate to join our non-voice process team. The ideal candidate will handle customer inquiries and provide support through email, chat, or other written communication channels. This role demands excellent written communication skills, problem-solving abilities, and a customer-first attitude.

Key Responsibilities :

  • Respond promptly and professionally to customer inquiries via chat, email, or ticketing systems.
  • Resolve customer issues efficiently while maintaining a high level of accuracy and empathy.
  • Document customer interactions and solutions in the system for future reference.
  • Identify and escalate priority issues to the appropriate team as needed.
  • Collaborate with team members to improve processes and enhance the customer experience.
    • ...

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