Customer Support Associate

Novora is a direct-to-consumer (DTC) brand redefining the future of medical apparel via proprietary fabric technology and innovative garment construction and design. Our mission is to inspire a new aura of medical professionals by developing technologically advanced medical apparel.

As we scale, we're looking for a dynamic, detail-oriented, and customer-centric Operations & Customer Support Executive to join our team and play a critical role in ensuring smooth operations and delivering an exceptional customer experience.

Responsibilities

• Act as the primary point of contact for customer inquiries via email, WhatsApp, and phone calls.
• Provide prompt, empathetic, and solution-driven responses to customer queries regarding orders, returns, sizing, and product details.
• Troubleshoot issues and escalate complex cases when necessary, ensuring customer satisfaction at every touchpoint.
• Stay up-to-date on company po...