Job Description

  • Respond to customer inquiries via phone, email, or chat.
  • Identify customer needs and provide appropriate solutions.
  • Handle complaints, follow up on unresolved issues, and escalate when necessary.
  • Maintain records of customer interactions and transactions.
  • Work closely with internal teams to ensure effective resolution.
  • Meet service quality and productivity standards.

Requirements:

  • Strong verbal and written communication skills
  • Basic computer literacy and good typing speed
  • Comfortable handling voice and non-voice processes


Skills Required
Call Center, Customer Care, Cse, Bpo, Kpo, Customer Service

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