Customer Support Associate

Role Overview

We are seeking an experienced Customer Support Associate who can not only handle customer interactions but also manage and guide a small support team. The ideal candidate should have strong communication skills, problem-solving abilities, and prior experience in team handling and customer service operations.

Key Responsibilities

• Handle inbound and outbound customer queries related to Metal Mandi operations.
• Lead and mentor a team of support executives, ensuring smooth daily operations.
• Manage and resolve escalated customer complaints in a timely manner.
• Track customer support performance metrics and ensure SLA adherence.
• Coordinate with sales, operations, and logistics teams to ensure customer satisfaction.
• Prepare weekly reports on team performance, issue resolution, and customer feedback.
• Assist in...