Job Description

Location: New Town, Kolkata

Shift: US Shift (8:00 pm - 5:00 am)

Employment Type: Full-time


About the Role

We are looking for a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience across various communication channels.


Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues effectively while maintaining a high level of customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Identify customer needs and provide appropriate solutions or escalate when required
  • Follow company processes, policies, and service standards
  • Collabor...

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