Job Description

Job Summary

We are looking for a Customer Success Associate with 6 months to 2 years of working experience to join our Customer Experience team and help our customers.

Job Responsibilities

Essential Job Functions

  • Understanding of customer interaction to contribute in the success of end users.
  • Responding to end-user and/or tickets inquiries/calls for assistance via CRM.
  • Ability to recognize and analyze issues within the application or workflows being used by customer.
  • Monitoring the Helpdesk/Service Center system and responding appropriately and timely to tickets.
  • Prepares reference for users by writing workflow instructions and maintaining knowledge base for solutions provided to the customer.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Seek mentoring internally to find resolution for the customer reported issues.
  • Contribut...

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