Job Description

Description

:

At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora and Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

What You'll Be Doing

  • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
  • Assist Sales with overall Quote to Order activities.
  • Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
  • Backlog Management.
  • Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
  • Manage inbound customer order formats (pdf, e-mail, Microsoft...

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