Customer Support Associate

Customer Support Associate  Location: Hyderabad Timings: 10.30 PM to 6.30 AM(IST) Experience: 1-2 years The Customer Support Associate is a hands-on, technical part of the Customer Support team for a junior or entry-level candidate.

You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction.

You’ll learn the Openprise platform and advance your customer-facing and technical skills.

This is an opportunity to wear different hats and play different roles, learn your strengths, and have a real impact on the growth of the company and the organization.

Responsibilities: Become an Openprise platform and data management expert Work interactively with the rest of the US and India-based Support team to problem-solve, develop new best practices, and improve platform adoption by customers Drive support requests to resolution by tracking progress and communicating both i...