Job Description
**Position:**
Customer Support Associate
**Job Description:**
**ABOUT THE ROLE**
At Arrow, we're currently looking for a Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.
**WHAT WILL YOU DO:**
+ Provide internal and external customer service and sales support to the Inside Sales Team and customer engagements.
+ Manage the post-booking to invoice process, including maintenance of Value-Added orders, follow-up activities, and timely order fulfilment.
+ Handle backlog management, including complex and high-tier customer backlog, expedites, allocations, constrained materials, and open order demands.
+ Work with buyers, asset teams, different portals, and Business Intelligence systems to support order processing...
Customer Support Associate
**Job Description:**
**ABOUT THE ROLE**
At Arrow, we're currently looking for a Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.
**WHAT WILL YOU DO:**
+ Provide internal and external customer service and sales support to the Inside Sales Team and customer engagements.
+ Manage the post-booking to invoice process, including maintenance of Value-Added orders, follow-up activities, and timely order fulfilment.
+ Handle backlog management, including complex and high-tier customer backlog, expedites, allocations, constrained materials, and open order demands.
+ Work with buyers, asset teams, different portals, and Business Intelligence systems to support order processing...
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