Customer Support Associate

Description

We are seeking a Customer Support Associate to join our dynamic team in India. The ideal candidate will have 0-4 years of experience in customer service and a passion for helping customers. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions and issues, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues and improve service quality.
• Identify opportunities for process improvement and provide feedback to management.

Skills and Qualifications

• Excellent verbal and written comm...