Job Description
Customer Support Associate (Contact Center) – The HRT Club
Women's Health | Digital Health | Remote | Excellent English Required
About The HRT Club
The HRT Club is a fast-growing U.S. digital health platform focused on improving access to hormone therapy for women. We partner with 2,000+ OB-GYNs and healthcare providers nationwide and are building the leading online destination for hormone therapy access.
We are scaling quickly and are looking for a highly professional Customer Support Associate to join our contact center team.
Role Overview
You will be responsible for handling all incoming member requests via email, chat, and support tickets.
This is a high-responsibility role — you are the voice of the company. Every interaction must reflect professionalism, clarity, empathy, and precision.
Key Responsibilities
Respond to all member inquiries (membership, prescriptions, orders, billing, telehealth appointments)
Manage support tickets through Zendesk or s...
Women's Health | Digital Health | Remote | Excellent English Required
About The HRT Club
The HRT Club is a fast-growing U.S. digital health platform focused on improving access to hormone therapy for women. We partner with 2,000+ OB-GYNs and healthcare providers nationwide and are building the leading online destination for hormone therapy access.
We are scaling quickly and are looking for a highly professional Customer Support Associate to join our contact center team.
Role Overview
You will be responsible for handling all incoming member requests via email, chat, and support tickets.
This is a high-responsibility role — you are the voice of the company. Every interaction must reflect professionalism, clarity, empathy, and precision.
Key Responsibilities
Respond to all member inquiries (membership, prescriptions, orders, billing, telehealth appointments)
Manage support tickets through Zendesk or s...
Ready to Apply?
Take the next step in your AI career. Submit your application to Confidential today.
Submit Application