Customer Support Associate

About the Company

We are looking for a Customer Support Associate to manage customer interactions through voice and chat channels. The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.

About the Role

The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.

Responsibilities

• Handle inbound and outbound customer interactions via calls and live chat.
• Resolve customer queries related to products, services, accounts, and technical concerns.
• Provide accurate information and effective solutions within defined SLAs.
• Maintain profess...