Customer Support Associate

Key Responsibilities:

• Handle inbound customer interactions through calls, emails, and chat platforms.
• Conduct regular follow-up calls for users with lower satisfaction ratings (25 calls per day).
• Engage with prime users to gather feedback (500 users per month).
• Manage Prasad refund requests and collect address details (40 50 cases).
• Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.
• Maintain accurate records of customer interactions and transactions.

Key Deliverables:

• Customer Interaction Handling: Manage queries via calls, emails, and chat with prompt resolution.
• Feedback Follow-Up: Conduct 25 daily follow-up calls and 500 monthly feedback calls.
• Refund Address Management: Handle 40 50 Prasad refund/address cases monthly.
• Quality...