Job Description

Essential Functions / Core Responsibilities

  • Ensure service delivery meets contractual KPIs
  • Clarify and resolve complex or unclear customer issues
  • Actively listen and show empathy to build customer rapport
  • Greet customers professionally and courteously
  • Maintain product/service knowledge
  • Accurately document customer interactions and account details
  • Improve customer satisfaction and business performance
  • Promote and offer additional services/products
  • Record and retrieve data in the call tracking system

Candidate Profile

Education & Experience: High school diploma with 6+ months of CSR experience preferred

Skills:

  • Strong customer orientation and communication (verbal/written)
  • PC literacy and navigation skills
  • Problem-solving and multitasking
  • Attention to detail and patience
    • <...

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