Job Description

Key Responsibilities
  • Curriculum Development : Create comprehensive training materials including course outlines, presentations, hands‑on exercises, and reference guides covering all aspects of the company's software functionalities relevant to customer support interactions.
  • Training Delivery : Conduct in‑person and online training sessions for new and existing customers, covering software features, troubleshooting procedures, and best practices for customer interaction.
  • Performance Evaluation : Assess customers' understanding of their software and identify areas needing additional support.
  • Knowledge Updates : Stay current with software updates and new features, incorporating relevant information into training materials to ensure accuracy and relevance.
  • Technical Support :
  • Feedback Loop : Gather feedback from customers and identify areas for improvement in training programs and address ...

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