Job Description

Customer Support and Operations Manager

Bangalore


Job Post

We are hiring for a Customer Support and Operations Manager for a fast-growing B2B SaaS company based in Bangalore.

We are looking for professionals with strong experience in customer support, customer operations, and customer experience management within SaaS, internet marketplace, or software product companies.

In this role, you will be responsible for leading customer support and operations initiatives, improving customer experience, managing cross-functional coordination, and driving process efficiency at scale.

Key Responsibilities:

  • Lead and manage customer support and operations teams
  • Drive customer satisfaction, retention, and onboarding experience
  • Handle escalations and ensure smooth issue resolution
  • Collaborate closely with Product, Engineering, and Sales teams
  • Define and monitor KPIs related ...

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