Customer Support Analyst

At Sinch, we are a global leader in providing cutting-edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world. We are expanding our support team in Asia and looking for a passionate and driven Support Engineer to join us in the Americas Team.

What We Do:

Our support team plays a crucial role in ensuring our customers receive the best possible experience while using our products. Operating 24/7, we tackle challenges and resolve customer issues from around the globe, helping customers across industries. As we expand, we are building a follow-the-sun support structure to address customer tickets efficiently and effectively.

Key Responsibilities

As a Support Analyst, you will:

• Provide high-quality technical support to operators an...