Job Description

About the Role


As a Customer Support Specialist, you’ll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You’ll work independently and contribute to improving support processes and customer experience.

Responsibilities

  • Investigate and resolve technical issues using data analysis and log file review
  • Reproduce customer issues in test environments and escalate when needed
  • Provide support via phone and digital channels
  • Advocate for customer needs during product development
  • Share knowledge and support colleagues across the team

    • Requirements

  • Working knowledge of IT systems (e.g. databases, Windows, Linux)
  • Curiosity and a proactive approach to learning new technologies
  • Experience in technical support is helpful but not required
  • Clear communication skills and a collaborative min...

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