Job Description
Position Title / Level: Customer Support Analyst (Level 2 Support)
Experience: 3–5 Years
Notice Period: Immediately to 15 days
Location: Bangalore / Hyderabad (Hybrid)
Shift Timings: 2:00 PM – 10:00 PM IST; Night shifts on a rotational basis on demand (1 week in a month)
Experience
1–3 years' work experience in Service Delivery in a large-scale cloud environment with focus on request fulfilment, incident response, escalation procedures, problem management, and knowledge management while adhering to service-level objectives.
Handling Level 2 functional and technical support to resolve issues, including diagnosing and in-depth, complex troubleshooting of application issues while working with client teams and, when necessary, end users.
Serves as a primary point of contact for client escalations.
Product-oriented support experience.
Triaging incoming requests (via ServiceNow) and, where needed, escalating to SRE and Application Support (L3/L4) teams.
...
Experience: 3–5 Years
Notice Period: Immediately to 15 days
Location: Bangalore / Hyderabad (Hybrid)
Shift Timings: 2:00 PM – 10:00 PM IST; Night shifts on a rotational basis on demand (1 week in a month)
Experience
1–3 years' work experience in Service Delivery in a large-scale cloud environment with focus on request fulfilment, incident response, escalation procedures, problem management, and knowledge management while adhering to service-level objectives.
Handling Level 2 functional and technical support to resolve issues, including diagnosing and in-depth, complex troubleshooting of application issues while working with client teams and, when necessary, end users.
Serves as a primary point of contact for client escalations.
Product-oriented support experience.
Triaging incoming requests (via ServiceNow) and, where needed, escalating to SRE and Application Support (L3/L4) teams.
...
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