Customer Support Analyst - Hybrid (Arlington, VA)

Join a Growing Technology Team and an Awesome Customer Community!

Do you...

• Enjoy simplifying complex concepts?
• Love being hands-on with software, even if you're not programming it?
• Excel at planning your day, tracking your work, and delivering on your promises?

If you are motivated by delighting customers and being a representative of a dedicated team, we want to talk to you!

We are seeking a Customer Support Analyst.

Support Analysts work directly with our customers to help them get real value from LearningBuilder. You’ll combine hands-on technical support, thoughtful problem solving, and ongoing client relationship work. On any given day, you will spend your time solving technical problems, refining how the system is set up, and staying close to clients as their needs evolve.

Technical Support

• Provide exceptional customer support via phone, email, and chat
• Diagnose and troubleshoot tec...