Customer Support Agent TIER 2

About the Role

As a Customer Support Agent Tier 2 at Koronet, your work will go far beyond resolving support tickets. You will become a go-to expert on how our platform works under the hood—diving deep into technical troubleshooting, contributing to better internal tools, and helping drive continuous product improvement.

What you will do

• Handle advanced technical cases escalated by Tier 1 agents via chat, email, and internal tickets.
• Collaborate with engineering and product teams to resolve complex or persistent issues.
• Document recurring issues and maintain internal knowledge bases.
• Actively contribute to improving internal support processes and tools.
• Guide Tier 1 agents when needed and share best practices with the team.

What we expect from you

• You have a degree in Computer Science, Software Engineering, or a related field.
• You’re comfortable navigating technical envi...