Job Description

Alteo is looking for a Customer Support Agent (Software) for a permanent position based in Montreal.


*** Hybrid work: 2 days in the office/week ***

Responsibilities:

  • Respond to user calls and emails (technical or software training requests)
  • Ensure an impeccable customer experience both in writing and verbally on the phone, in French and English
  • Identify, analyze, and resolve issues encountered by clinics to achieve a high level of satisfaction (e.g., slow system, software update problems, error messages, integration of ophthalmic equipment, etc.)
  • Become an expert on the various features of our software in order to update and create internal and external documentation for the use of our application
  • Involvement in related projects for proactive contact with clinics to ensure optimal use of the software
  • Emergency management based on clinic needs

    • Profile:

  • 5+ years of experience in technical support/cus...

    • Ready to Apply?

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