Customer Support Agent

About ShiftCare:

ShiftCare is a rapidly growing SaaS company dedicated to providing world-class software solutions to healthcare providers. Our platform helps streamline operations, improve care delivery, and enhance overall efficiency. We're committed to customer success and providing exceptional support to our users.

What's the opportunity?

We are looking for a dedicated and experienced Customer Support Agent to join our team. The ideal candidate will have prior experience supporting SaaS platforms, be proficient in using the online support and chat tool Intercom, and have excellent English communication skills to conduct mainly chat and email support, and phone and Zoom support when necessary.

What will I be doing?

• Provide exceptional customer support through various channels, including Intercom chat, email, phone, and Zoom.
• Handle customer inquiries and issues efficiently, ensuring timely resolution.
• Document customer ...