Customer Support Agent

About this role

Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self‑starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders.

Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.

In this job, you’ll…

• Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
• Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem‑solving skills.
• Communicate effectively: Clearly and concisely communicate...